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  CCNA Voice 640-461 ICOMMv8.0

CCNA Voice

640-461 ICOMMv8.0

 

Describe the characteristics of a Cisco Unified Communications solution

 

·         Describe the Cisco Unified Communications components and their functions

·         Describe call signaling and media flows

·         Describe quality implications of a VoIP network

 

Provision end users and associated devices

 

·         Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

·         Create or modify user accounts for Cisco Unified Communications Manager

·         Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

·         Create or modify endpoints for Cisco Unified Communications Manager

·         Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

·         Describe how calling privileges function and how calling privileges impact system features

·         Create or modify directory numbers

·         Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

·         Enable end users for Cisco Unified Presence

·         Verify user features are operational

 

Configure voice messaging and presence

 

·         Describe user creation options for voice messaging

·         Create or modify user accounts for Cisco Unity Connection

·         Describe Cisco Unified Presence

·         Configure Cisco Unified Presence

 

Maintain Cisco Unified Communications system

 

·         Generate CDR and CMR reports

·         Generate capacity reports

·         Generate usage reports

·         Generate RTMT reports to monitor system activities

·         Monitor voicemail usage

·         Remove unassigned directory numbers

·         Perform manual system backup

 

Provide end user support

 

·         Verify PSTN connectivity

·         Define fault domains using information gathered from end user

·         Troubleshoot endpoint issues

·         Identify voicemail issues and resolve issues related to user mailboxes

·         Describe causes and symptoms of call quality issues

·         Reset single devices

·         Describe how to use phone applications

 

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